What is your refund policy?
We strive to provide high-quality products and customer satisfaction. If you wish to cancel your order during processing time, we will offer a full refund. However, once your wig has been shipped out, we do not offer refunds. If you encounter any issues with your order, please contact us, and we will work to resolve them. In the rare event that we accidentally overpluck your wig during the processing time, we will offer a partial refund or replacement wig.
How long will I have to wait for my pre-order?
Our plucking and customization time start on the day we receive your wig order from supplier NOT when order is placed.. Processing time usually takes 5-7 days (Please note that there may be unforeseen circumstances that could potentially affect the time frame.) Once we've completed plucking 3 or more wigs, we ship out orders on Mondays and Fridays. Depending on your location, delivery usually takes 1-2 days (max 3)through TTPOST.
For free pickups once finished with customization we will contact you for pickup same day.
What types of wigs do you offer?
We offer pre-plucked SYNTHETIC lace front wigs in various lengths and styles. Additionally, we provide customization services such as plucking hairlines and adding baby hairs.
(WE DO NOT OWN THE RIGHTS TO THESE WIGS AS WE DO NOT HAND-MAKE THEM.)
What types of payment do you accept?
We accept payment through PayPal and bank transfer.
How long will my synthetic wig last?
The lifespan of a synthetic wig depends on how often it is worn and how well it is taken care of. On average, a synthetic wig can last anywhere from 2-6 months with proper care and maintenance.